Cancel Policy
All changes and cancel requests must be made through support request at support@rumblebumble.net
Cancellations (if applicable)
All orders must be canceled 24 hours before charge being placed. As our fulfillment ships Same-Day, there will be no cancel requests honored after the order. All cancellations must be made in written form directly to support@rumblebumble.net
Subscriptions can not be refunded and must be canceled 24 hours before charged. Otherwise, will ship as normal and will be canceled towards the next billing date.
Free plus shipping offers are not refundable.
Returns
15 days on non perishable products, except free plus shipping offers. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Exchanges of live plants must be initiated within 3 days of receiving product, along with a picture of the plant.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases. Free plus shipping offers are not eligible for returns or refunds
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the return address, as it will void the exchange/return.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Subscriptions can only be refunded if canceled 24 hours before charged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@rumblebumble.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rumblebumble.net and send your item to: Att: RumbleBumble: PO Box 1171, Mason City IA, 50402
Live plants exchange or refund request must be within 3 days of receiving product.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Att: RumbleBumble: PO Box 1171, Mason City IA, 50402
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.